Returns

Returns

We understand that sometimes returns are necessary. Please see the below information on how you may return your purchase for a refund within 60 days of delivery.

Return Policy

  1. Product must not show any evidence of wear and must be returned with all original tags.
  2. To ensure that your boots don't show any signs of wear, be sure to walk only in carpeted areas until you are sure they fit properly. Avoid any kind of hard flooring as it may scuff the soles of the boots.
  3. Items must be returned within 60 days of date received.
  4. Original shipping and handling charges are non-refundable.
  5. Make sure the product is in its original packaging, (e.g. boot box), and place it in its original shipping box or bag. Boot boxes may not be returned with tape or any other shipping labels on them.
  6. From the time your item has been received in our warehouse, please allow up to 3 business days for your return to be processed. Once your return has been processed you will receive an email confirmation.

 

Returns Center Address

Shyanne.com Returns
4950 S Laura
Wichita, KS 67216

Please ensure your return shipment is fully postage-paid, as we are unable to accept delivery of any COD or postage-due packages.

Having issues with your return?

If you do not know your order number, simply email help@shyanne.com with your full name, address and the style number(s) of the products you ordered. Once we receive your email, we will reply with the requested information, including your order number. Please allow up to 1 business day for a response.